Concord Hospital is dedicated to providing a safe and comfortable environment for our patients and eliminating issues that impact the delivery of care. As a means of providing the best and most timely care to our patients and ensure their safety, we have implemented a process called Condition HELP.

What is Condition HELP?

• Condition HELP enables Concord Hospital patients, families and visitors to be active members of the healthcare team and contribute to the safety and well-being of the patient.
• The Condition HELP telephone line is a means of alerting the patient’s healthcare team if clinical changes occur when they are not present. By calling the dedicated telephone line, the patient’s healthcare team is notified to address the clinical change or concern.

Why is Condition HELP needed?

Condition HELP is a safety mechanism for patients, families and visitors to solidify the care partnership with healthcare team members.

When do I call the Condition HELP telephone line?

Any patient, family member or visitor can use the Condition HELP telephone line at anytime during a patient’s hospitalization at Concord Hospital. A call should be placed to the Condition HELP telephone line if:

• A noticeable clinical change in the patient occurs and the healthcare team is not present or recognizing the concern.
• After speaking with a member of the healthcare team (i.e. nurses, physicians), you continue to have serious concerns on how care is being delivered, managed or planned.

To activate Condition HELP:

• A patient, family member or visitor dials 5555 from any telephone at Concord Hospital.
• The telephone operator will ask for the name of the individual calling, patient’s room number, patient name and patient concern.
• The telephone operator will activate a Condition HELP, which alerts a team of medical professionals to go to the patient’s room to assess the situation. Additional clinical supports will be contacted, if necessary.