Concord Hospital measures patient satisfaction through Press Ganey, Inc., an independent provider of satisfaction surveys and other satisfaction measurement tools. The surveys, which are mailed to patients’ homes, ask patients to rate various aspects of their hospital visit on a scale of very good (100 percent) to poor (0 percent). Feedback from patients allows us to continuously focus on performance improvement and enhance existing services and programs.

“Dr. Conway is very good with making sure that you have all the information needed to make decisions and is very experienced.”

“Good experience. Dr. Bannister took the time to explain to me about my medications and showed concern about my problems.”

“Kathryn Wrynn (PA-C) is always patient and shows great compassion. She is caring and listens.”

“Dr. Madan really listens to my questions and gives me an honest answer. He’s wonderful, cheery, happy, and positive! I think he’s a wonderful doc.”

“Dr. DeLorey is a gifted physician who truly cares about her patients. Her assistant Beth is a ray of sunshine. Concord Hospital Family Health Center is truly lucky to have them both!”